Support Overview

Need help with ArchDoc? We're here to assist you with questions, issues, and feature requests.

Support Options

Getting Help

Self-Service

Start with these resources:

1. Documentation - You're here! Browse our comprehensive guides
2. FAQ - Common questions and answers
3. In-app tooltips - Hover over icons for quick tips

Support Tickets

When you need personal assistance:

1. Create a support ticket
2. Describe your issue or question
3. Our team will respond

Support Availability

What We Can Help With

Technical Issues

• Login problems
• Feature not working
• Error messages
• Performance issues

Account & Billing

• Subscription questions
• Plan upgrades/downgrades
• Payment issues
• Invoice requests

Feature Guidance

• How to use features
• Best practices
• Workflow optimization
• Integration setup

Feedback & Suggestions

• Feature requests
• Product feedback
• Improvement ideas
• Bug reports

Support Process

graph TD
    A[Issue Identified] --> B{Self-Service?}
    B -->|Yes| C[Check Docs/FAQ]
    C --> D{Resolved?}
    D -->|Yes| E[Done]
    D -->|No| F[Create Ticket]
    B -->|No| F
    F --> G[Pending]
    G --> H[In Progress]
    H --> I[Resolved]

Ticket Statuses

Before Contacting Support

To help us assist you faster, gather this information:

For Technical Issues

• What were you trying to do?
• What happened instead?
• Any error messages?
• Which browser are you using?
• Have you tried refreshing?

For Account Issues

• Your email address
• Organization name

Accessing Support

From the Dashboard

1. Click Support in the sidebar
2. The page has two tabs: FAQ (for self-service answers) and Tickets (to create and track requests)
3. Click New Ticket to open the ticket creation dialog

Feedback

We value your feedback! Use the support ticket system to share feature requests, bug reports, or general feedback.